EMAIL
LINKEDIN
IT RESUME

SKILLS

SOFTWARE/HARDWARE
Active Directory, Azure Active Directory, Citrix, ColdFusion, ConnectWise Manage, ConnectWise Control, ConnectWise Automate, Continuum, Cascading Style Sheets (CSS), Dynamic Host Configuration Protocol (DHCP), Domain Naming System (DNS), File Transfer Protocol (FTP), IOS, JavaScript, JQuery, Local Area Network (LAN), Microsoft Exchange, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint), Microsoft SharePoint Migration, PowerShell, SmartDeploy, Sophos (Endpoint / Firewall / UTM), ShoreTel, SQL, SQL Server, Switches (Cisco, HP & Unify), Internet Protocol Suite (TCP/IP), TeamViewer, VMware, Virtual Private Network (VPN), Windows Operating Systems, Windows Disk Imaging & Windows Servers.
 
CLOUD
Adobe, Amazon Web Services (AWS), Barracuda, Datto, Digium, DropBox, IT Glue, Jive, LogMeIn, Lucid Charts, Microsoft Azure, Microsoft O365 (Outlook, Word, Excel, PowerPoint), Microsoft Partner, Microsoft OneDrive, Microsoft SharePoint, MyCloudIT, PAX8, Sophos MyUTM, SolarWinds Passportal, Skykick & Unify.

RECENT ACCOMPLISHMENTS

POWERSEHELL
1) Deployment of software silently to 811 workstations using PowerShell without interrupting or disrupting the end user.
2) Deployment of DellBiosProvider 2.4.0 PowerShell package silently to 527 Dell workstations without interrupting or disrupting the end user. Bios settings controlled with PowerShell.
3) Created Windows profile backup and restore PowerShell scripts. Browser data, signatures, and profile information is backed up to external or network drive and ready to be deployed to a new workstation.
4) Created PowerShell processes that configures a basic workstation where the commands will install software (Office, AV, Browsers, TeamViewer, and other software), renames the workstation, adds the workstation to a domain and fires off OS updates.

INFORMATION TECHNOLOGY WORK EXPERIENCE

SENIOR SYSTEM ENGINEER II - TOTLCOM - Ceres CA
October 2020 - Present (380 days)

Layer 3 IT merged with TOTLCOM. Data and Voice provider.

SENIOR SYSTEM ENGINEER II - LAYER 3 IT - Turlock CA
August 2019 - September 2020 (422 days)

Layer 3 IT is a Managed Service Provider (MSP) and each environment is different than the next. I help deploy and maintain servers, desktops and helpdesk support including phones, networks, computers, devices and printers.

Key Skills & Applications:

  • Windows 7 & 10 Administration (Installation, upgrading/updating and, configuration of OS software, hardware and drivers).
  • Windows Server Administration (2008 & R2, 2012 & R2, 2016, 2019).
  • Windows 10 Disk imaging and hard drive cloning.
  • PowerShell Scripting.
  • Cable runs and terminations (Cat5e, Cat6, Cat6A, Keystone, RJ45 (standard, pull through and staggered)).
  • Unify Ubiquiti USG, Switch and AP Installation, configuration and support.
  • Active Directory & Azure AD (Account management, permissions and technical support within OU's).
  • Exchange / Office 365 Admin (Managed user mailboxes, subscriptions, licensing and service health).
  • SmartDeploy (Image creation, capture and deployment).
  • VMWare ESXi (Creation and support of the VM's and systems).
  • ConnectWise Manage (IT aspects of the software).
  • ConnectWise Control (Manipulation of software and systems).
  • ConnectWise Automate Scripting (Creation and support of automation scripting).
  • Continuum (Manipulation of software and systems).
  • Sophos Firewall Manager & Partner Dashboard (Installation of SSL and Endpoint Protection).
  • Sophos UTM Manager (All aspects of the software and hardware).
  • Barracuda Networks (Quarantine alerts and support).
  • SolarWinds Passportal (Password protection and usage).
  • Lucid Charts (Floor plans and tech layout documentation).
  • IT Glue (All aspects of IT documentation).
  • PAX8 (Licensing support).
  • Microsoft Partner (Software and licensing support).
  • Datto Backups (Backup support).
  • SkyKick (Management support).

INFORMATION TECHNOLOGY SPECIALIST - HILLTOP RANCH - Ballico CA
Sept 2018 - January 2019 (123 days)

I provided and maintained self-help documentation, desktop and helpdesk support including phones, networks, computers, devices and printers. Level 2 administrative information technology (I.T.) support.

Key Skills & Applications:

  • Windows 7 & 10 Administration (Installation, upgrading/updating and, configuration of OS software, hardware and drivers).
  • Windows Server Administration (2008 & R2, 2012 & R2, 2016, 2019).
  • Centralized documentation and hardware inventory tracking.
  • Troubleshoot and fix Spiceworks helpdesk tickets.
  • Windows 10 Disk imaging and hard drive cloning.
  • Cable runs and terminations (Cat5e, Cat6, Cat6A, Keystone, RJ45 (standard, pull through and staggered)).
  • Unify Ubiquiti switch and AP Installation, configuration and support along with Cisco switch support.
  • Samsung tablet installation, configuration and support with Zebra hand scanners.
  • Xprotect camera installation and support.
  • Cisco Meraki installation and support.
  • Active Directory (Account management, permissions and technical support within OU's).
  • Siklu Etherhaul 8010FX Series Installation and support.
  • Scissor lift trained (Genie GS 4390, Genie GS 2032 & Skyjack SJIII 4626)

Highlights:

  • I brought several projects and services that were planned 1 year prior to fruition which included safety vending machine, adding conference equipment to a break room, new wired workstations and fixing a camera system that had issues with 14 cameras.

  • Letter of Reccomendation

INFORMATION SYSTEMS MANAGER - THE MORNING STAR COMPANY - Los Banos CA
Sept 2015 - April 2018 (946 days)

I provided and maintained self-help documentation, desktop and helpdesk support including phones, networks, computers, devices and printers. Level 2 administrative information technology (I.T.) support. I provided and managed software as a service solution (SAAS - Software Distribution Models) for all colleagues in a cost-effective timely manner.

Key Skills & Applications:

  • Windows 7 & 10 Administration (Installation, upgrading/updating, configuration and deployment of OS software, hardware and drivers).
  • Windows Server Administration (2003 & R2, 2008 & R2, 2012 & R2, 2016).
  • ColdFusion 11 & 2016 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of CF server and created custom applications).
  • SQL Server 2012, 2016 & 2017 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of SQL server, queries, views and reporting).
  • JavaScript Libraries (JQuery 3.3.x).
  • Cascading Style Sheets (CSS 3).
  • HP & Cisco Switch (Support devices using port security, IP routing and VLAN configurations).
  • ShoreTel Director (Support ShoreTel phones, extensions, hunt groups and general diagnostics).
  • Exchange / Office 365 Admin (Managed user mailboxes, subscriptions, licensing and service health).
  • Active Directory & Azure AD (Account management, permissions and technical support within OU's).
  • Citrix XenDesktop 7.x (management and administration of Corporate VDI implementation).
  • Citrix Director 7.x (management and administration of Corporate VDI implementation).
  • VMWare vSphere ESXI 5.x (management and administration of Corporate VDI implementation).

Highlights:

  • I created and deployed a custom Purchase Order System (POS) that tracked $5.7 million in purchases within several business units. The visualization of purchasing deterred theft of over $1 million.
  • I discovered a Windows handle leak with a major software system that continually crashed the servers. Installed processes to bring stability to the servers.

INFORMATION TECHNOLOGY HELP DESK SUPPORT & APPLICATIONS DEVELOPER - SINGLE POINT OF CONTACT - Los Banos CA
April 2011 - Sept 2015 (1611 days)

Application development life cycle using ColdFusion, JQuery and SQL.
IT Hardware Lifecycle
Desktop support troubleshooting software and hardware problems.
Responsible for the repair and maintenance of computers, printers, monitors, scanners and hardware.

Key Skills & Applications:

  • Windows XP & 7 Administration (Installation, upgrading/updating, configuration and deployment of OS software, hardware and drivers).
  • ColdFusion 10 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of CF server and created custom applications).
  • SQL Server 2008 R2 & 2012 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of SQL server, queries, views and reporting).
  • Cascading Style Sheets (CSS 2 & 3)
  • JavaScript Libraries (JQuery 2.x.x)

APPLICATION DEVELOPER - ATTAINIA - Mountain View CA
April 2001 - July 2010 (3388 days)

Database Administrator (2001-2005)
Designed, implemented and maintained the database infrastructure which included stored procedures, normalization, monitoring and improving database performance and security.
Applications Developer and Administrator (2001-2010)
Designed, implemented and maintained the codebase infrastructure and system development lifecycle which included user defined functions and components, analysis, testing and reporting.
Systems Administrator (2001-2009)
Designed, implemented and maintained the systems infrastructure which included Windows, Mac, Linux (Ubuntu), CVS, ColdFusion, IIS, Apache, SQL, Firewalls, Load Balancer, SAN, Switch and Power administration.
Support (2001-2010)
Provided individuals in the company with office support which included LAN/WAN, Networked Printing, Diagnosing and fixing personal laptop issues.

Skills:

  • Windows 2000, XP & 7 Administration (Installation, upgrading/updating, configuration and deployment of OS software, hardware and drivers).
  • ColdFusion 3.1, 4, 4.5, 5, 7 & 9 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of CF server and created custom applications).
  • Data Center Admin (HP DL360/DL380, HP switches, SAN, Tape backups, Firewall and Load Balancers).
  • SQL Server 2000, 2005, 2008 Developer and Administrator (Installation, upgrading/updating, configuration and deployment of SQL server, queries, views and reporting).
  • Windows Server Administration (2003 & R2, 2008 & R2).
  • Cascading Style Sheets (CSS 2).
  • JavaScript.
  • Active Directory (Account management, permissions and technical support within OU's).

Highlights:

  • I was a part of a two-person skeleton development team that grew the applications, databases, networks and tech support to a team of 12 developers and 2 database admins. The applications tracked $26 billion in hospital budgeting and purchasing for Group Purchasing Organizations (GPO) of capital equipment.

ARTICLES

Social Media Marketing (SMM)
3/5/2019 - Chapter 2 - The Big 4
3/10/2019 - Chapter 3 - Mobile and Browser Support
3/12/2019 - Chapter 4 - Old School
3/16/2019 - Chapter 5 - Posting and Searching
3/22/2019 - Chapter 6 - Images and Analytics
3/24/2019 - Chapter 7 - Retrospective I
 
Social Media Marketing (SMM) Tools
5/28/2021 - Free Open Graph & Twitter Card Meta Data Reader
5/28/2021 - Free Basic Website Meta Tag Generator
5/29/2021 - Free Basic Open Graph & Twitter Card Generator
6/05/2021 - Free Basic Schema Generator (JSON)

Search Engine Optimization (SEO)
5/14/2019 - Chapter 1 - Meta Tags and Sitemaps
5/15/2019 - Chapter 2 - Site Optimization
5/20/2019 - Chapter 3 - Retrospective IV

Windows Operating Systems
3/26/2019 - Chapter 1 - Junk File Tune Up
3/28/2019 - Chapter 2 - OS Tune Up
3/31/2019 - Chapter 3 - Hardware Tune Up
4/3/2019 - Chapter 4 - Malware Tune Up
4/3/2019 - Chapter 5 - Retrospective II

Windows Command Prompt
4/22/2019 - Chapter 1 - Ping / TraceRt / NSLookUp
4/22/2019 - Chapter 2 - IPConfig / Netstat / ARP
4/23/2019 - Chapter 3 - PowerCFG / Shutdown / SystemInfo
4/23/2019 - Chapter 4 - Retrospective III

Hardware
4/18/2019 - Chapter 1 - Category Cable Termination (RJ45)
7/19/2019 - Chapter 2 - Popular Switch Commands

Backlink Index
1/05/2020 - Helpful Websites