EMAIL
LINKEDIN
IT RESUME

SKILLS

SOFTWARE/HARDWARE
Active Directory (AD), Adobe Photoshop, Azure Active Directory (AAD), Bitdefender, ColdFusion, ConnectWise Manage, ConnectWise Control, ConnectWise Automate, Cascading Style Sheets (CSS), Cybersecurity, Dynamic Host Configuration Protocol (DHCP), Domain Naming System (DNS), File Transfer Protocol (FTP), IOS, JavaScript, JQuery, Local Area Network (LAN), Microsoft Exchange, Microsoft Office M365 (Outlook, Word, Excel, PowerPoint), Microsoft SharePoint Migration, Palo Alto Networks Firewall, PowerShell, SmartDeploy, Sophos (Endpoint / Firewall / UTM), ShoreTel, Splashtop, SQL Server, Switches (Cisco, HP & Unify), Internet Protocol Suite (TCP/IP), TeamViewer, VEGAS Movie Studio, Virtual Private Network (VPN), VMware, Webroot, Windows Operating Systems, Windows Disk Imaging & Windows Servers.
CLOUD
Adobe, Amazon Web Services (AWS), Atera RMM, Barracuda, Datto, Digium, DropBox, Freshbooks, Google Suite, Infosec, ITGlue, Jive, LogMeIn, Lucid Charts, Microsoft Azure, Microsoft M365, Microsoft Partner, Microsoft SharePoint, MyCloudIT, Nerdio, OneDrive, PAX8, Sophos MyUTM, SolarWinds Passportal, Skykick & Unify.

RECENT ACCOMPLISHMENTS

COLDFUSION
My software applications helped thwart a $1.5 million dollar theft ring at The Morning Star Company.

POWERSEHELL
1) Deployment of software silently to 811 workstations using PowerShell without interrupting or disrupting the end user.
2) Deployment of DellBiosProvider 2.4.0 PowerShell package silently to 527 Dell workstations without interrupting or disrupting the end user. Bios settings controlled with PowerShell.
3) Created Windows profile backup and restore PowerShell scripts. Browser data, signatures, and profile information is backed up to external or network drive and ready to be deployed to a new workstation.
4) Created PowerShell processes that configures a basic workstation where the commands will install software (Office, AV, Browsers, TeamViewer, and other software), renames the workstation, adds the workstation to a domain and fires off OS updates.
5) Created PowerShell processes that removes discontinued Sophos SSL VPN Client and installs and configures Sophos Connect.
6) Tweaked the Log4J PS script from Datto and added more information in which a ConnectWise ticket was opened for vulnerable systems. Deployed to 920 desktops and servers.
7) Created PowerShell processed that removed Webroot and installed Bitdefender Endpoint Protection.

INFORMATION TECHNOLOGY WORK EXPERIENCE

SYSTEM ENGINEER - KAI Partners - Roseville CA
January 2022 to Present (127 days)

KAI Partners is a Managed IT Service Provider (MSP).

Key Skills & Applications:

  • Windows 10 Administration.
  • Windows Server Administration (2016, 2019).
  • PowerShell Scripting.
  • Cybersecurity.
  • Infosec Phishing and Education Campaigns.
  • Atera RMM.
  • Active Directory & Azure AD.
  • Office 365 Administration.
  • IT Glue.
  • Splashtop.
  • Jive.
  • Palo Alto Networks Firewall.

SENIOR SYSTEM ENGINEER II - TOTLCOM - Ceres CA
October 2020 - January 2022 (468 days)

Layer 3 IT was acquired by TOTLCOM. MSP, Data and Voice provider. TOTLCOM is a Voice and Data company and is also a Managed Service Provider (MSP).

SENIOR SYSTEM ENGINEER II - LAYER 3 IT - Turlock CA
August 2019 - September 2020 (422 days)

Layer 3 IT is a Managed Service Provider (MSP) and each environment is different than the next. I help deploy and maintain servers, desktops and helpdesk support including phones, networks, computers, devices and printers.

Key Skills & Applications:

  • Windows 7 & 10 Administration.
  • Windows Server Administration (2008 & R2, 2012 & R2, 2016, 2019).
  • Windows 10 Disk imaging and hard drive cloning.
  • PowerShell Scripting.
  • Cable runs and terminations (Cat5e, Cat6, Cat6A, Keystone, RJ45 (standard, pull through and staggered)).
  • Unify Ubiquiti USG, Switch and AP Installation, configuration and support.
  • Active Directory & Azure AD.
  • Exchange / Office 365 Admin.
  • SmartDeploy.
  • VMWare ESXi.
  • ConnectWise Manage.
  • ConnectWise Control.
  • ConnectWise Automate Scripting.
  • Continuum.
  • Sophos Firewall Manager & Partner Dashboard.
  • Sophos UTM Manager.
  • Barracuda Networks.
  • SolarWinds Passportal.
  • Lucid Charts.
  • IT Glue Administrator.
  • PAX8.
  • Microsoft Partner.
  • Datto Backups.
  • SkyKick.

INFORMATION TECHNOLOGY SPECIALIST - HILLTOP RANCH - Ballico CA
Sept 2018 - January 2019 (123 days)

I provided and maintained self-help documentation, desktop and helpdesk support including phones, networks, computers, devices and printers. Level 2 administrative information technology (I.T.) support.

Key Skills & Applications:

  • Windows 7 & 10 Administration.
  • Windows Server Administration (2008 & R2, 2012 & R2, 2016, 2019).
  • Centralized documentation and hardware inventory tracking.
  • Troubleshoot and fix Spiceworks helpdesk tickets.
  • Windows 10 Disk imaging and hard drive cloning.
  • Cable runs and terminations (Cat5e, Cat6, Cat6A, Keystone, RJ45 (standard, pull through and staggered)).
  • Unify Ubiquiti switch and AP Installation, configuration and support along with Cisco switch support.
  • Samsung tablet installation, configuration and support with Zebra hand scanners.
  • Xprotect camera installation and support.
  • Cisco Meraki installation and support.
  • Active Directory.
  • Siklu Etherhaul 8010FX Series Installation and support.
  • Scissor lift trained (Genie GS 4390, Genie GS 2032 & Skyjack SJIII 4626)

Highlights:

  • I brought several projects and services that were planned 1 year prior to fruition which included safety vending machine, adding conference equipment to a break room, new wired workstations and fixing a camera system that had issues with 14 cameras.

  • Letter of Reccomendation

INFORMATION SYSTEMS MANAGER - THE MORNING STAR COMPANY - Los Banos CA
Sept 2015 - April 2018 (946 days)

I provided and maintained self-help documentation, desktop and helpdesk support including phones, networks, computers, devices and printers. Level 2 administrative information technology (I.T.) support. I provided and managed software as a service solution (SAAS - Software Distribution Models) for all colleagues in a cost-effective timely manner.

Key Skills & Applications:

  • Windows 7 & 10 Administration.
  • Windows Server Administration (2003 & R2, 2008 & R2, 2012 & R2, 2016).
  • ColdFusion 11 & 2016 Developer and Administrator.
  • SQL Server 2012, 2016 & 2017 Developer and Administrator.
  • JavaScript Libraries (JQuery 3.3.x).
  • Cascading Style Sheets (CSS 3).
  • HP & Cisco Switch.
  • ShoreTel Director.
  • Exchange / Office 365 Admin.
  • Active Directory & Azure AD.
  • Citrix XenDesktop 7.x.
  • Citrix Director 7.x.
  • VMWare vSphere ESXI 5.x.

Highlights:

  • I created and deployed a custom Purchase Order System (POS) that tracked $5.7 million in purchases within several business units. The visualization of purchasing deterred theft of over $1 million.
  • I discovered a Windows handle leak with a major software system that continually crashed the servers. Installed processes to bring stability to the servers.

INFORMATION TECHNOLOGY HELP DESK SUPPORT & APPLICATIONS DEVELOPER - SINGLE POINT OF CONTACT - Los Banos CA
April 2011 - Sept 2015 (1611 days)

Application development life cycle using ColdFusion, JQuery and SQL.
IT Hardware Lifecycle
Desktop support troubleshooting software and hardware problems.
Responsible for the repair and maintenance of computers, printers, monitors, scanners and hardware.

Key Skills & Applications:

  • Windows XP & 7 Administration.
  • ColdFusion 10 Developer and Administrator
  • SQL Server 2008 R2 & 2012 Developer and Administrator.
  • Cascading Style Sheets (CSS 2 & 3)
  • JavaScript Libraries (JQuery 2.x.x)

APPLICATION DEVELOPER - ATTAINIA - Mountain View CA
April 2001 - July 2010 (3388 days)

Database Administrator (2001-2005)
Designed, implemented and maintained the database infrastructure which included stored procedures, normalization, monitoring and improving database performance and security.
Applications Developer and Administrator (2001-2010)
Designed, implemented and maintained the codebase infrastructure and system development lifecycle which included user defined functions and components, analysis, testing and reporting.
Systems Administrator (2001-2009)
Designed, implemented and maintained the systems infrastructure which included Windows, Mac, Linux (Ubuntu), CVS, ColdFusion, IIS, Apache, SQL, Firewalls, Load Balancer, SAN, Switch and Power administration.
Support (2001-2010)
Provided individuals in the company with office support which included LAN/WAN, Networked Printing, Diagnosing and fixing personal laptop issues.

Skills:

  • Windows 2000, XP & 7 Administration.
  • ColdFusion 3.1, 4, 4.5, 5, 7 & 9 Developer and Administrator.
  • Data Center Admin.
  • SQL Server 2000, 2005, 2008 Developer and Administrator.
  • Windows Server Administration (2003 & R2, 2008 & R2).
  • Cascading Style Sheets (CSS 2).
  • JavaScript.
  • Active Directory.

Highlights:

  • I was a part of a two-person skeleton development team that grew the applications, databases, networks and tech support to a team of 12 developers and 2 database admins. The applications tracked $26 billion in hospital budgeting and purchasing for Group Purchasing Organizations (GPO) of capital equipment.

APPLICATIONS

Project Checklist
Project Checklist is a tool that MSP's and organizations can utilize that will help eliminate workstation replacement mistakes by creating a database of software and workstations. A checklist can be created from scratch or from an inventoried system that you upload. Our process guarantees the software and data has been properly set up and configured on a new system.

ARTICLES

Social Media Marketing (SMM)
3/5/2019 - Chapter 2 - The Big 4
3/10/2019 - Chapter 3 - Mobile and Browser Support
3/12/2019 - Chapter 4 - Old School
3/16/2019 - Chapter 5 - Posting and Searching
3/22/2019 - Chapter 6 - Images and Analytics
3/24/2019 - Chapter 7 - Retrospective I
 
Social Media Marketing (SMM) Tools
5/28/2021 - Free Open Graph & Twitter Card Meta Data Reader
5/28/2021 - Free Basic Website Meta Tag Generator
5/29/2021 - Free Basic Open Graph & Twitter Card Generator
6/05/2021 - Free Basic Schema Generator (JSON)

Search Engine Optimization (SEO)
5/14/2019 - Chapter 1 - Meta Tags and Sitemaps
5/15/2019 - Chapter 2 - Site Optimization
5/20/2019 - Chapter 3 - Retrospective IV

Windows Operating Systems
3/26/2019 - Chapter 1 - Junk File Tune Up
3/28/2019 - Chapter 2 - OS Tune Up
3/31/2019 - Chapter 3 - Hardware Tune Up
4/3/2019 - Chapter 4 - Malware Tune Up
4/3/2019 - Chapter 5 - Retrospective II

Windows Command Prompt
4/22/2019 - Chapter 1 - Ping / TraceRt / NSLookUp
4/22/2019 - Chapter 2 - IPConfig / Netstat / ARP
4/23/2019 - Chapter 3 - PowerCFG / Shutdown / SystemInfo
4/23/2019 - Chapter 4 - Retrospective III

Hardware
4/18/2019 - Chapter 1 - Category Cable Termination (RJ45)
7/19/2019 - Chapter 2 - Popular Switch Commands

Backlink Index
1/05/2020 - Helpful Websites